Password Safety Measures

Password Safety
  1. Your password should be complex and difficult for others to guess. Use letters, numbers and special characters [such as !,@, #,$, %, ^, &,* (, )] in your passwords.
  2. Don't use passwords that are obvious, like your name/nickname, names of your family members, your address, phone number, or any other information that a thief might find in your purse or wallet.
  3. Do not use the same password as the one which you use to log in to your computer or access your e-mail.
  4. If your log-in IDs or passwords appear automatically on the sign-in page of a secure web site, you should disable the "Auto-Complete" function.
  5. To disable the "Auto Complete" function:
    • Open Internet Explorer and click "Tools">>"Internet Options">>"Content"
    • Under "Personal Information", click "Auto Complete
    • Uncheck "User names and passwords on forms" and click "Clear Passwords"
    • Click "OK".
  6. Change your Internet Banking password (both, log-in password and transaction password) after your first log-in, and thereafter regularly (at least once a month).
  7. Create and maintain different passwords for log-ins and transactions. This provides additional security for financial transactions through Internet Banking.
  8. Never share your passwords with others, including family members. Do not disclose your Internet Banking password to anybody, not even to an ICICI Bank Hong Kong employee.
  9. If you access any website (including www.icicibank.hk) from a cybercafe, any shared computer or a computer other than your own, change your passwords after such use from your own computer - at your workplace or at home. It is very important to do so specially when you have entered your transaction password in such a cybercafe computer or shared computer.
  10. Ensure that you change your password periodically.
ICICI Bank Hong Kong is NOT liable for any loss arising from your sharing of your user IDs or passwords with anyone, nor from their consequent unauthorized use.

Contact Us

Please call us at +852 2234 2600 or visit our branch:

  1. if you forget your password;
  2. if you are unable to log in to your Internet Banking account; or
  3. if you notice any suspicious activity on your account.