Internet Banking Safety

Minimize The Risk of Fraud

  • Utilize paperless options by restricting receipt of paper statements..
  • Monitor your account activity regularly by checking your balances and statements online through This helps you to detect fraudulent transactions quickly. The earlier a fraud is detected, the lesser will be its financial impact.


  • Avoid accessing your Internet Banking account from a cyber cafe or a shared computer. However, if you happen to do so change your passwords from your own computer.
  • Every time you complete your online banking session, log off from Do not just close your browser.
  • To access ICICI Bank Hong Kong's Internet Banking, always type in the correct URL ( into your browser window. Never click a link that offers to take you to our website.
  • If your log-in IDs or passwords appear automatically on the sign-in page of a secure website, you should disable the "Auto Complete" function
  • To disable the "Auto Complete" function:
    1. Open Internet Explorer and click "Tools" > "Internet Options" > "Content".
    2. Under "Personal Information", click "Auto Complete".
    3. Uncheck "User names and passwords on forms" and click "Clear Passwords".
    4. Click "OK".
  • Change your Internet Banking passwords (both log-in password and transaction password) after your first log-in, and thereafter regularly (at least once a month).
  • Your password should be complex and difficult for others to guess. Use letters, numbers and special characters [such as !,@, #,$, %, ^, &,* (, )] in your passwords.
  • For additional security to financial transactions through Internet Banking, create and maintain different passwords for log-in and for transactions.
  • If you have more than one Internet Banking user ID, use a different password for each of the user IDs. You may also view all your accounts with ICICI Bank Hong Kong under a single user ID by linking your various accounts to your preferred Internet Banking user ID.
  • Never share your Internet Banking passwords with others, even family members. Do not reveal them to anybody, not even to an ICICI Bank Hong Kong employee.
  • Always check the last log-in to your Internet Banking account. Log in to and see the left hand side of the "My Accounts" page to view the date and time of your last log-in.

Contact Us

Please call us at +852 2234 2651 or visit our branch:

  1. if you forget your password;
  2. if you are unable to log in to your Internet Banking account; or
  3. if you notice any suspicious activity on your account.