Account Servicing

How do I redeem my fixed deposit?


You have to provide instructions at the time of deposit placement as to which of your bank accounts you wish to credit the funds on maturity. However, in absence of such instructions or to accommodate any changes of bank account, you can walk into ICICI Bank Hong Kong branch and provide fresh instructions by furnishing your Deposit Confirmation Advice before the deposit maturity date.

What happens if the I do not come to withdraw or close the fixed deposit on maturity and have not provided any instructions at the time of opening of deposit?


The deposit shall automatically be renewed for the same tenure in this case.

Whom do I contact for any grievances on product or service issues?


For service issues, you may contact our Customer Service Managers at our branch or write in to hkcustomercare@icicibank.com

In case of any complaints, you may write to our Complaint Officer by addressing your complaint/ grievance to The Complaint Officer, ICICI Bank Limited, Unit 1504B-1505, Level 15, International Commerce Centre,1 Austin Road, West Kowloon, Hong Kong or email us at hkcustomercomplaints@icicibank.com.