Personal Banking

Notice for Customer Care Services:

• IMPORTANT NOTICE - UNREGISTERED PRE-PAID SIM CARD WILL BE DEACTIVATED BY 23 FEBRUARY 2023 : Customers are reminded to complete real-name registration for their pre-paid SIM cards with their telecommunications service providers by February 23, 2023. Bank customers who use pre-paid SIM cards and fail to register by February 23 2023 may not be able to receive banks' phone calls and SMS messages on their registered mobile number with the bank. In case, customers require to update their registered contact number with us, please reach out to our customer hotline at +2234 2651 or email at hkcustomercare@icicibank.com before February 23, 2023 in order to avoid any delay in service. 
  
• Click here to know more about Dormant Accounts and Deceased Accounts
• This is to inform you that we have upgraded our website for better user experience. In case of any queries, you may contact our Customer Service Hotline at +852 2234 2651 or write to us at hkcustomercare@icicibank.com.
• This is to inform you that we have updated the terms and conditions of FX transfers of ICICI Bank Limited, Hong Kong Branch. Changes in T&C of FX transfers will take effect on April 18, 2022. You can read detailed notice on changes in T&C of FX transfers here. To check full revised version of T&C of FX transfers click here
• There are changes in the terms and conditions related to Fixed Deposit. To know the amendments, please click here. These terms and conditions will apply to retail and corporate customers opening new Fixed Deposit accounts with ICICI Bank Hong Kong. Due to this change in terms and conditions, there is no impact on the existing customers' fixed deposits. For any further queries, you may contact our Customer Service Hotline +852 2234 2651
• Please be aware of bogus phone calls, emails/SMS scam attacks exploiting COVID-19 situation. The Bank will not ask for the personal information like account details, login password or One-Time password through phone calls, emails or pre-recorded messages. Do not disclose any personal or account information when contacted through suspicious emails or phone calls. If in doubt, ask for the callers contact or end the call, and verify with us at +852 2234 2651 or visit our ICICI Bank, Hong Kong immediately.
• We are concerned about the wellbeing of our customers and due to the current situation of the novel coronavirus infection, we would like to inform you of other channels available to you aside from visiting the branch, during this period.The other channels available to continue your transactions are Internet Banking, fax and courier requests.
• Our phone banking customer care services are available in English 24X7, please call our Hotline at +852 22342651. To speak to our customer service officers in Cantonese please call during the Hong Kong Business Hours - 9am – 5pm, Monday – Friday (except public holidays).
• Customers are reminded to download and store their non-paper based statements of account for record purposes. If due to any unforeseen reason, it is decided to close the account,  customers may not be able to access their non paper based statemenets. However, customers can still give request at ICICI Bank HK branch for paper based statements which may be provided to them as per the relevant charges covered under schedule of charges. In case of any query, customer can contact our hotline at +852 2234 2651