Notice for Customer Care Services:

  • This is to inform you that we have updated the Terms and Conditions of Internet Banking of ICICI Bank Limited, Hong Kong Branch. The changes in Internet Banking T&C will take effect on June 11, 2024. You can read the detailed notice on changes in Internet Banking T&C here. To check full revised version of Internet Banking T&C, click here.                                 
  • Click here to know more about Dormant Accounts and Deceased Accounts
  • With effect from 15 June 2022, our Bank’s Euro payment correspondent bank will be changed from Commerz Bank, UK/Germany to ICICI Bank Limited, Frankfurt. Detailed information of the new correspondent bank is mentioned below

    Account No. 0000401634
    Account Currency EUR
    IBAN No. DE49501201000000401634
    Account with ICICI Bank Limited, Germany

    Request you to kindly note the same. In order to not impact your remittances, please notify your counterparty of the new Euro correspondent bank information in advance. For any further query you can reach out to our Customer Care team at or call ICICI HK branch at +852 2234 2651
  • This is to inform you that we have updated the terms and conditions of FX transfers of ICICI Bank Limited, Hong Kong Branch. Changes in T&C of FX transfers will take effect on April 18, 2022. You can read detailed notice on changes in T&C of FX transfers here. To check full revised version of T&C of FX transfers click here
  • There are changes in the terms and conditions related to Fixed Deposit. To know the amendments, please click here. These terms and conditions will apply to retail and corporate customers opening new Fixed Deposit accounts with ICICI Bank Hong Kong. Due to this change in terms and conditions, there is no impact on the existing customers' fixed deposits. For any further queries, you may contact our Customer Service Hotline +852 2234 2651
  • Please be aware of bogus phone calls, emails/SMS scam attacks exploiting COVID-19 situation. The Bank will not ask for the personal information like account details, login password or One-Time password through phone calls, emails or pre-recorded messages. Do not disclose any personal or account information when contacted through suspicious emails or phone calls. If in doubt, ask for the callers contact or end the call, and verify with us at +852 2234 2651 or visit our ICICI Bank, Hong Kong immediately.
  • We are concerned about the wellbeing of our customers and due to the current situation of the novel coronavirus infection, we would like to inform you of other channels available to you aside from visiting the branch, during this period.The other channels available to continue your transactions are Internet Banking, fax and courier requests.
  • Our phone banking customer care services are available in English 24X7, please call our Hotline at +852 22342651. To speak to our customer service officers in Cantonese please call during the Hong Kong Business Hours - 9am – 5pm, Monday – Friday (except public holidays).
  • Customers are reminded to download and store their non-paper based statements of account for record purposes. If due to any unforeseen reason, it is decided to close the account,  customers may not be able to access their non paper based statemenets. However, customers can still give request at ICICI Bank HK branch for paper based statements which may be provided to them as per the relevant charges covered under schedule of charges. In case of any query, customer can contact our hotline at +852 2234 2651.

Service Suspension Notice:

Suspended Service


Service suspension period (HKT)



Retail Internet Banking (RIB) - Remittance to India services

On account of scheduled maintenance activity, Remittance to India services on Retail Internet Banking(RIB) on our website will not be available during this stipulated period.

13 August 2024 (Tuesday), 05:30 AM HKT

20 August 2024 (Tuesday), 05:30 AM HKT

13 August 2024 (Tuesday), 07:30 AM HKT

20 August 2024 (Tuesday), 07:30 AM HKT