I Safe

What is ICICI Bank i-safe?


In event of any unusual activity in your Internet Banking access pattern, 'i-safe' will generate One Time Password (OTP) that will be sent to your mobile number registered with us. Authenticating the OTP on Internet Banking 'One Time Password Authentication' page is mandatory to access your account online.

 

In event of any unusual activity in your Internet Banking access pattern, 'i-safe' will generate One Time Password (OTP) that will be sent to your mobile number registered with us. Authenticating the OTP on Internet Banking 'One Time Password Authentication' page is mandatory to access your account online.

What is One Time Password (OTP)?


OTP (One Time Password) has been introduced as an additional security feature by ‘ICICI Bank i-safe’ to protect your account from online fraud. OTP is a unique six digit numeric code sent to your mobile number. The OTP will be sent to you only when the system suspects unusual activity or change in your Internet Banking Access pattern and you will be asked to fill in the OTP when you login from a different IP address than usual.

OTP is confidential and should not be shared with anyone, even if the person claims to be an ICICI Bank official.

Why should I enter OTP when I have entered my User ID and password?


Besides your Internet Banking User ID and password, you are required to enter a OTP after clicking on Login in case our system suspects unusual activity/behavior on your Internet Banking account.

When will I be asked to enter OTP?


When you are logging in for the first time to Internet Banking, you will be asked to enter OTP. After that, if we observe a change in your Internet Banking access parameters (that is if you login from a different IP address), you will be asked to enter a OTP to access your internet banking page.

 

OTP is confidential and should not be shared with anyone, even if the person claims to be an ICICI Bank official.

Is there any other way to get OTP?


No, since this is an additional security measure, OTP is sent only to your mobile number registered with ICICI Bank. If you haven't received the OTP on your mobile, you can call up our Customer Service numbers for more assistance during the branch working hours.

Is there any software that needs to be installed on my computer for this facility?


Please ensure Anti-virus, JAVA and Flash Player is installed on your computer.

I am receiving a pop up message whenever I try to log in on ICICI Bank Retail Internet banking site. Why?


You are getting this pop up because of the enhanced security application implemented by ICICI Bank.

 

The message you may see can be

  1. "The applications digital signature has been verified“, or
  2. "For optimal browsing experience please click here to install/enable Java plugin”

Why I am being asked for an OTP even though I have logged in to the internet banking site previously from this computer?


You will be asked for an OTP again even though you have logged in to the internet banking site previously from this computer if,

  • You use a different browser to login to internet banking (for example Google Chrome instead of Internet Explorer)
  • You have upgraded your existing browser.
  • You have cleaned the cache on your browser after your last login.
  • You have formatted your computer after your last login.