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What is “Remittance”, on internet banking?


It is an easy and convenient way to transfer money online to your family, friends or any person in India.

Who can use Remittance Facility?


This facility is available to all current account holders of ICICI Bank, Hong Kong branch (“Bank”).

What do I need to do in order to use this facility?


For using the Remittance facility, you need to have

  • The Remitter's current account the Branch; and
  • The Remitter has registered the new beneficiary in person at the Branch or via the Branch's website.

If the above requirements are complied with, you would be able to use the facility subject to applicable Terms and Conditions.

How to do Remittance to any other bank in India?


You can transfer money online to any bank in India (provided the bank uses the Indian electronic clearing system). You can use this Service to send money to more than 100,000 bank branches of over 150 banks in India. To do a Remittance, simply login to online banking and you can transfer funds within 48 hours to a Registered Beneficiary account of any bank through the Indian electronic clearing system. The Registered Beneficiary’s bank account will be credited within 48 hours* from the Remittance request has been initiated.

* Time taken to Credit Beneficiary's account is dependent on Beneficiary's bank’s policy.

How do I register a new beneficiary?


Simply login to online banking and follow these steps:

  • Go to the ‘Remittance’ section of online banking
  • Click on ‘Transfer Money’ and a new window will open where you can ‘Register a New Beneficiary’. Make sure you complete all the mandatory beneficiary details with the correct name, address, phone number, date of birth, occupation and account details of the beneficiary, as it appears on their bank account.
  • Click on ‘Submit’ to submit the details and a one-time password (OTP) will be sent by ICICI Bank Hong Kong to your registered mobile number via SMS. Please note that your one-time password (OTP) will be valid only for 100 seconds. The OTP will be a six-digit number.
  • Enter the OTP you have received on the next page and click on ‘Confirm’.
  • If you have entered the correct OTP, your beneficiary will be registered within 1 working day.
  • If you have entered the wrong OTP thrice, the beneficiary registration will be cancelled and you have to re-initiate the payee registration.
  • If you did not receive the OTP via SMS on your registered mobile number within 100 seconds, please click on “Generate OTP” button to re-generate the OTP. If you still do not receive the SMS OTP, kindly contact our customer service officers for assistance at the below numbers: Telephone: (852) 2234 2651/2234 2655/2234 2648 [9am-5pm, Monday-Friday (except public holidays)]
  • Go to the ‘Remittance’ section of online banking

Who can be registered as a beneficiary for Remittance?


You can register any beneficiary who has an account either with ICICI Bank Ltd (India) or any other bank in India that uses the Indian electronic clearing system.

When can I start transferring money?


As soon as your beneficiary is approved, you can start transferring money.

What’s the limit for transferring money to India?


You can transfer up to HKD 100,000 per day and USD 15,000 per day to the Registered Beneficiaries who have an account with ICICI Bank Ltd (India) and to any other bank in India which uses the Indian electronic clearing system.

Notwithstanding the above mentioned daily transaction limits as applicable per remitter per day, the overall use of the Remittance Facility is subject to certain daily limits on the value and/or volume of transactions permitted as per internal operational guidelines (“overall operational limits”) of the Bank

Bank may at any time change the overall operational limits at its own discretion. In the event these overall operational limits are reached in a given period of time the use of the Remittance facility shall be temporarily unavailable and you will be notified by an appropriate message while placing a request for a transaction on the website.

Bank shall not be liable for any rejections, queries or delays arising due to such temporary unavailability of the Remittance facility.

In the event of such temporary unavailability of the facility, you can walk in into a branch of the Bank, or you can use our 'Call & Remit'* facility to carry out your remittance request.

*terms and conditions apply. For more details, please visit our branch.

How can I track my money transfer to India?


A tracking ID number starting with ‘SR’ will be generated when you submit your money transfer request. Please write down this tracking ID number and visit your ‘Transfer History’ page to track the status of your transfer.

Are there any charges or deductions in India for making a Remittance?


Yes there is a flat service charge of HKD 100 or USD 15, depending on the currency of your current account..

Can I change a beneficiary’s details?


You can modify or change Registered Beneficiary’s address, phone number, occupation and email ID. If you want to change any other details you first have to delete their existing details and submit a new request to add a new beneficiary online.

If I choose HKD/USD as my transfer currency, how will the transfer instruction work?


A HKD/USD instruction will tell us the exact amount of HKD/USD to debit from your Current Account for the transfer. The corresponding INR amount will be credited to the Registered Beneficiary account in India depending on the exchange rate applicable on the day of execution of transfer.

What will be the exchange rate that will be applicable when I transfer money?


The exchange rate existing at the time the transfer is being initiated will be applicable. Also, the applicable exchange rate will be displayed on screen to user while initiating transfer.

If I choose INR as my transfer currency, how will the transfer instruction work?


An INR instruction will tell us the exact amount of Indian rupees to be credited to your Registered Beneficiary, and the corresponding HKD/USD amount for the transfer will be debited from your Current Account. The amount debited from your Current Account will be determined by the INR-HKD/INR-USD rate on the date of the execution of transfer, up to five decimal places.

What is a ‘Standing Instruction’?


If you need to send money to India on a regular basis, you can set up a standing instruction. A standing instruction is an order you give the Bank to transfer a set amount at regular intervals..

How can I set up a Standing Instruction?


To set up a Standing Instruction, please follow these steps:

  • Log on to internet banking, click ‘Remittance’ and ‘Transfer Money’.
  • Click ‘Manage Standing Instructions’ and select ‘Set up Standing Instruction’ tab.
  • Enter the details of your transaction.
  • Select 'Schedule for later/ Set up Standing Instruction' option
  • Enter the following details:
    • Start date of your Standing Instruction (should be no earlier than the next day);
    • Frequency at which the money must be transferred; and Number of payments to be made (including the first transfer due to be processed on start date).
  • Click ‘Submit’.
  • Check the details of your Standing Instruction and click ‘Confirm’.

A Standing Instruction (SI) ID number will be generated. You can use this number to track and manage your standing instructions on the ‘Manage Standing Instructions’ and ‘Transfer History’ pages.

How do different frequencies under Standing Instruction work?


The different frequencies available for Standing Instructions are:

  • Every 7 days
  • Every 15 days
  • Every month
  • Every 2 months
  • Every Quarter
  • Every 6 months

The next due date under each frequency will be calculated as below:

  • Every 7 days - Next due date will be calculated as the 7th day from the last due date e.g. standing instruction set on 30/01/2011, would have as due dates: 30/01/2011, 06/02/2011, 13/02/2011, 20/02/2011, 27/02/2011, 06/03/2011(excluding leap years – in case of leap year the next due date would be 05/03/2011).
  • Every 15 days - Next due date will be calculated as the 15th day from last due date.
  • Every month - Next due date would be the same date of the following month e.g. standing instruction set on 10/01/2011, would have as due dates: 10/02/2011, 10/03/2011 etc. SI set on 31/01/2011 will have due dates as 31/01/2011, 28/02/2011, 31/03/2011, 30/04/2011 etc. Next due dates are calculated similarly for every 2 months, Quarter and 6 months frequencies.

How does Standing Instruction work?


  • Standing Instructions will be executed at the exchange rate applicable at the time the transaction is processed. The rate applied may/ may not be the highest exchange rate for the day.
  • For requests set in INR, equivalent HKD/USD amount will be calculated on the applicable exchange rate and debited from your Account, subject to the daily online transaction limit.
  • Standing Instructions will not be processed if your Account does not have sufficient cleared balance, or you have utilized all the daily online transaction limits (cumulative of all transfers processed on the day), or there is a system failure. The status and details of your request may be viewed on the transfer history page of your internet banking (link available on your internet banking, which displays history of your transfers to India).
  • Where you have multiple and varying transactions scheduled on a given day, any one or more may get rejected. The cumulative sum of the transactions scheduled on a given day will be matched against the daily online limit and the funds available in your account.
  • In case a Standing Instruction transaction has failed, the next due transaction will be processed on the scheduled date. The failed transaction will also be counted in the total number of payments set for the Standing Instruction.
  • A Standing Instruction will be automatically deleted in case the beneficiary to whom it has been set is deleted.

How can I view my Standing Instructions?


You can view your Standing Instructions on the ‘Manage Standing Instructions’ page.

Can I delete my Standing Instruction?


Yes, a Standing Instruction may be deleted by you at any stage before it ends. All subsequent transfers will then be discontinued. For deleting a Standing Instruction, select the relevant instruction from ‘Manage Standing instructions’ page and click on ‘Delete’.

How can I modify my Standing Instruction?


To modify, please delete the existing Standing Instruction and set up a new one.

What do the different status on the ‘Manage Standing Instructions’ page mean?


A Standing Instruction can have any of the following status:

  • Active - If the Standing Instruction end date has not passed.
  • Ended - If the Standing Instruction end date has passed.
  • Deleted - If you have deleted the Standing Instruction, or the Beneficiary of that particular standing instruction.

How many Standing Instructions can be set?


There is no limit to the number of Standing Instructions that you can set. However, the amount that can be transferred in a day is subject to the daily online transaction limits.

What is a ‘Future dated Transfer’?


A Future dated Transfer is a money transfer instruction set in advance. Through this service, you may place an instruction today for a money transfer to be done at a future date.

How can I set up a Future dated transfer?


To set up a Future dated transfer, please follow these steps:

  • Log on to internet banking, click 'Remittance' and select ‘Transfer Money’;
  • Click the ‘Transfer Money’ tab;
  • Enter the details of your transaction;
  • Select the ‘Schedule for later/ Set up Standing Instruction’ option;
  • Enter the date at which you wish to make your transfer and select the frequency as 'Once'. The transfer date should be no earlier than the next day’s date;
  • Click 'Submit'
  • Check the details of your instruction and click 'Confirm’;

A Future dated Transfer ID number will be generated. You can use this number to track and manage your future dated transfers on the ‘Manage Standing Instructions’ and ‘Transfer History’ pages.

How can I view my Future dated transfers?


You can view your future transfers on the ‘Manage Standing Instructions’ page.

Can I delete my Future dated transfer?


Yes, a Future dated transfer may be deleted by you at any stage before it is processed. For deleting a Future dated transfer, select the relevant transfer instruction from ‘Manage Standing instructions’ page and click ‘Delete’ tab.

How many Future dated transfers can be set?


There is no limit to the number of future dated transfers that you can set. However, the amount that can be transferred in a day is subject to the daily online transaction limits.

What is a ‘Rate Block’?


Through the Rate Block facility, you can define the minimum rate at which you wish to transfer money to India. We will then ensure your money is sent only at that rate or at a higher rate. The minimum rate may be blocked for a period of 15 days or less. If the actual exchange rate offered by us does not meet your desired exchange rate, during the period blocked by you, your transfer request will expire.

How can I set a Rate Block?


To set up a ‘Rate Block’ instruction, please follow these steps:

  • Logon to internet banking, click ‘Remittance’ and select ' Transfer Money ';
  • Click ‘Rate Block’ and select ‘Set up a Rate Block’ tab;
  • Enter the details of your transaction;
  • Enter the start date (this can be the same day of your request) and the end date for the rate block.
  • Click ‘Submit’.
  • Check the details of your instruction and click ‘Confirm’.

A Rate Block ID number will be generated. You can use this number to track and manage your rate blocks on the ‘Rate Block’ and ‘Transfer History’ pages.

How does Rate Block work?


A Rate Block may be set for a maximum period of 15 days. Once you define the minimum exchange rate at which you wish to transfer money, the actual exchange rate offered by us is matched against your desired exchange rate during the period set by you. As soon as the actual exchange rate meets or crosses your desired exchange rate, the transfer is processed at the actual exchange rate. For example, if the HKD-INR rate desired by you is 6.50, and:

  • The actual exchange rate is 6.50, your transaction will be processed at 6.50
  • If the actual exchange rate is 6.55, then your transaction will be processed at 6.55

The rate block request will be executed at the actual exchange rate applicable at the time the transaction is processed, which may be equal to or greater than the desired exchange rate set by you. The applicable exchange rate will be inclusive of all promotional offers (if any) valid at the time of processing.

A rate block request may be set only in HKD-INR/USD-INR, defining the exact amount to be debited from your Account.

Rate block requests will not be processed if your account does not have sufficient cleared balance, or you have utilized all the daily online transaction limits (cumulative of all transfers processed on the day), or there is a system failure. The status and details of your request may be viewed on the transfer history page of your internet banking (link available on your internet banking, which displays history of your transfers to India).

Where you have multiple and varying transactions scheduled on a given day, any one or more may get rejected. The cumulative sum of the transactions scheduled on a given day will be matched against the daily online limit and the funds available in your account.

 

What happens if my desired exchange rate is not met by the actual exchange rate offered?


If your desired exchange rate is not met by the actual exchange rate offered by us during the period defined by you, the Rate Block instruction gets cancelled.

How can I view my Rate Blocks?


You can view your Rate Block instructions on the ‘Rate Block’ page.

How can I modify my Rate Block?


To modify, please delete the existing Rate Block and set a new one.

Can I delete my Rate Block?


Yes, a Rate Block may be deleted by you at any stage before it is processed or gets cancelled. For deleting a Rate Block, select the relevant instruction from ‘Rate Block’ page and click ‘Delete’ tab.

What do the different status on the ‘Rate Block’ page mean?


A Rate Block can have any of the following status:

  • Pending - If the transaction end date has not passed
  • Processed – If the transfer has been processed
  • Cancelled - If the end date has passed and the transaction has not been processed as the desired exchange rate was not met, or if the transaction was rejected due to insufficient funds in your account or the daily online transaction limits were met or due to a system failure.
  • Processed – If the transfer has been processed

How many Rate Blocks can be set?


There is no limit to the number of Rate Blocks that can be set. However, the amount that can be transferred in a day is subject to the daily online transaction limits.

Whom shall I contact for more details?


If you have any questions, please contact us on:
Telephone: (852) 2234 2651/2234 2655/2234 2648 [9am-5pm, Monday-Friday (except public holidays)].