Retail Internet Banking

How do I log in?


  1. Go to top navigation on the page;
  2. Click on the login tab relevant to your product;
  3. Type in your ID/ Customer ID - this is a nine-digit number. Make sure there are no spaces before, after or in-between the digits;
  4. Enter your password into the password field - this is either the password you chose during your application process, or the password we sent to you via post to your registered address;
  5. Submit: Click the 'Submit' button.

Logging in for the first time?


When you log-in to your account, you will be prompted to change your password to another password of your choice. Please read the instructions before changing the password. You MUST complete all the steps before logging out or closing the page otherwise you may have difficulty in logging in next time.

I have trouble logging in, what should I do?


Below is a list of common error messages, reasons for the messages and solutions to remedy the problem when using Internet Banking.

 

Message 1: Invalid ID/User ID
There could be 1 reason for this message:
1. You have provided the wrong ID/User ID.
Action to be taken:
Please re-check your ID/User ID and provide the correct ID/User ID.

 

Message 2a: Invalid password - you are left with 2 more attempts.

Message 2b: Invalid password - you are left with 1 more attempt.

 

Action to be taken:
- Please re-check your password;
- Please note that the password is case-sensitive;
- If you have forgotten your password, walk into our branch to request for a new password. The new password will be generated at the end of the same day of your request and posted to your registered address within seven (7) working days;

 

Message 3: You have exceeded the maximum number of attempts. Login is disabled.
Action to be taken:
- Your ID/User ID has been disabled;
- You need to walk in to our branch to request for a new password. The new password will be generated at the end of the same day of your request and posted to your registered address within seven (7) working days.

What are the advantages of using a virtual keyboard?


We're committed to making Internet Banking with us a safe experience. The virtual keyboard is an online application/software that keeps your password secure.

 

The virtual keyboard protects your password from malicious spyware and "Trojan" programs and it reduces the risk of password theft.

 

How to use the virtual keyboard:
- Enter your ID/ User ID using your usual keyboard.
- Select the check box "Use virtual keyboard".
- Using your mouse, click the characters on the virtual keyboard to enter your password.
- Once you have entered your password, click "Login".

 

Special keys available on the virtual keyboard:
Caps lock: this key can be used to enter upper case.
Back space: this key will clear the last character entered.
Clear: this key will clear all characters incorrectly entered in the password field, if required, by the virtual keyboard
Tab: this key is visible only for change or forced change of password. Use it to enter value in next field.

What can I do with Internet Banking?


Currently, you can use Internet Banking to:

  1. View your account balance, transaction history and account details.
  2. View details of the deposit(s) you hold with us
  3. Download your statement (upto 1 year old).

Which of my accounts can be accessed via Internet Banking?


Currently, you can access the following types of accounts online:

  1. Current Account;
  2. Term Deposits

What is eStatement?


This service allows you to view, download or print your electronic monthly account statement for the past one year. The Bank will send email intimation on monthly basis to customer who has opted for eStatement, informing that the bank statement for specific month is available in internet banking access. In case you did not receive the email intimation, please contact the Bank to update your email address.

 

For security reasons, the eStatement is password protected. You require your User ID to view the document. Simply login to your Internet Banking Account and go to Accounts Information > Download Statement.

 

In case you have selected for eStatement, no paper statement will be sent out. If you require a physical statement by post, please contact the Bank.

What should I do if I have opted for eStatement but no email intimation send to my email ID?


In case you have opted for eStatement but did not provide a valid email ID to the bank or have specifically requested not to receive any communications (including promotional & non-promotional) from the Bank, you will not receive the email initimation. However, you may view e-statement in your internet banking access. To view your eStatement, you can simply login to your Internet Banking Account and go to Accounts Information > Download Statement.

 

In case if same email ID is being used by more than one customers or for more than one customer-id, the email intimation will be send to that email ID only once.

What if I forget my Internet Banking password?


If you forget your Internet Banking password, just walk into our branch to request for a new password. The password will be generated and dispatched from ICICI Bank Hong Kong to your registered address within 7 working days from the date of request.*

 

*This would mean the password will be sent out by the Bank within 7 working day and does not imply the customer will receive it within 7 working days.

How often should I change the Internet Banking password?


All Internet Banking users are recommended to change their login password regularly, e.g.: once every two (2) months.

Who is eligible for using/availing Internet Banking?Open or Close


The following is the eligibility criteria for using Internet Banking:

  1. An individual person aged 18 years or older;
  2. A customer of ICICI Bank, Hong Kong branch who has a valid Customer ID and maintains at least one account.

What should I do in case of suspicion of any unauthorised access?


If you suspect any unauthorised access to your accounts on Internet Banking, please contact our Customer Service Officer at 2234 2651, and change the password immediately.

Where can I download the application form for Retail Internet Banking service?


You can download the application form for our Retail Internet Banking service by clicking here. After filling in the form, please send it to us at:

Customer Ser vice Team
ICICI Bank Limited, Hong Kong Branch
Unit 1504B – 1505, Level 15,
International Commerce Centre,
1 Austin Road West,
Kowloon, Hong Kong.

 

We will contact you once we receive your form to inform you of the further steps.

What can I do if I need any assistance on Internet Banking?


You can contact us via phone, mail or e-mail.


Tel. no.: 2234 2651
E-mail: hkcustomercare@icicibank.com

Address:
Unit 1504B - 1505, Level 15,
International Commerce Centre,
1 Austin Road West,
Kowloon, Hong Kong

If I only have a joint account, can I apply for Internet Banking?


Since Internet Banking is based on customer IDs, any joint account holder can apply for the service. Joint accounts will be shown in all holders' account summary.

Is there any charge or fee for availing/ using Internet Banking?


We do not charge on the service itself. However, charges may apply for other services available on Internet Banking. For more details, please refer to our Schedule of Charges available on our website at www.icicibank.hk.

What are the basic Internet Browser / JAVA requirements required to logon to the internet banking service ?


Java versions:

  • ICICI Bank's internet banking service as available on the website (www.icicibank.hk) is currently compatible with 'Java version 1.6.x' (Version 6).
  • The internet banking service is compatible with Internet Explorer (IE) versions 6.0 to 9.0. However, when using IE 9.0 version, the below mentioned browser level settings (Internet Explorer 9.0: settings) related changes need to be incorporated.
      •  
        1. Currently in IE 9.0, Java applets are blocked due to 'ActiveX filtering'. The solution is to temporarily turn off 'ActiveX filtering'.
          • How to turn off ActiveX Filtering?
          • At the top of the Internet Explorer Window, open the 'Tools' menu and click on 'ActiveX Filtering'. The tick appearing in front of 'ActiveX Filtering' will disappear which means that the 'ActiveX Filtering' option has been disabled.
        2. In case Java was downloaded on IE 9.0, you may encounter a problem whereby Java causes the web page to crash. To counter this you need to enable 'compatibility view' in IE 9.0 as follows:
          • Go to 'Tools' and click on 'Compatibility view settings' option;
          • Click the 'Add' button and add the website (www.icicibank.hk). This will enable the
            'compatibility view' option in IE 9.0.

     

    Internet Explorer 9.0: Settings for internet banking