SMS Alerts

What are SMS Alerts?


SMS ALERTS are instant text messages on your mobile phone confirming transactions on your designated ICICI Bank Hong Kong current accounts. You will be notified on your registered mobile phone of any credit or debit transaction of or above a threshold value of your choice (in the currency of the account) such as interest credit/debit, pre-authorized debits and cheque credits / debits.

How do I register or start the SMS ALERTS service?


  1. Download and fill the subscription to SMS ALERTS service form and send it to us. The form is available by clicking here
  2. Walk into any of our branches in Hong Kong

How do I de-register or stop the SMS ALERTS service?


Walk into any of our branches in Hong Kong and give a request to stop the SMS ALERT service.

How much time will it take for me to start receiving SMS ALERTS after I give the request?


It will take up to 2 business days for you to start receiving SMS ALERTS after your request for registration is received.

How much time will it take to de-register or stop receiving TEXT ALERTS?


It will take up to 5 business days to de-register or stop receiving TEXT ALERTS after your request for de-registration is received.

What is the charge for this service?


There is a monthly charge of HKD 20 / USD 2.50 / RMB 20 (depending on the currency of your current account) for the SMS ALERTS service.

 

ICICI Bank Hong Kong will not be responsible for charges levied by your mobile phone provider/carrier in connection with the SMS ALERTS service.

From which number will I receive SMS ALERTS?


You will receive SMS ALERTS from +85264506303.

What information is sent in SMS ALERTS?


The information in SMS ALERTS includes:

  • Last 3 digits of your account number
  • Transaction amount
  • Transaction date
  • Transaction remarks
  • Available balance after the transaction has occurred

When will I receive SMS ALERTS after making a transaction?


You will receive instant text messages on your mobile phone when the transactions are processed in your designated ICICI Bank Hong Kong account(s).

How many mobile phone numbers can I register for SMS ALERTS?


You can register only one mobile phone number per service registration. This will be the mobile number registered with ICICI Bank Hong Kong, and this will apply to all individual accounts in your name.

Will I receive SMS ALERTS on a non-Hong Kong mobile number also?


No, the SMS ALERTS service is applicable only for Hong Kong mobile numbers.

For a joint account, which account holder will receive SMS ALERTS?


Only the mobile phone number belonging to the primary account holder in a joint account will receive the SMS ALERTS.

If I change my mobile phone number, how do I make sure I will receive SMS ALERTS at my new phone number?


You have to de-register for SMS ALERTS for your old mobile phone number and then register for SMS ALERTS for your new mobile phone number.