Notice for Customer Care Services:

  • Click here to know more about Dormant Accounts and Deceased Accounts
  • This is to inform you that we have upgraded our website for better user experience. In case of any queries, you may contact our Customer Service Hotline at +852 2234 2651 or write to us at hkcustomercare@icicibank.com.
  • With effect from 15 June 2022, our Bank’s Euro payment correspondent bank will be changed from Commerz Bank, UK/Germany to ICICI Bank Limited, Frankfurt. Detailed information of the new correspondent bank is mentioned below

    Account No. 0000401634
    Account Name ICICI BANK LTD, HONG KONG
    Account Currency EUR
    IBAN No. DE49501201000000401634
    Account with ICICI Bank Limited, Germany
    SWIFT Code ICICDEFFCLR

    Request you to kindly note the same. In order to not impact your remittances, please notify your counterparty of the new Euro correspondent bank information in advance. For any further query you can reach out to our Customer Care team at hkcustomercare@icicibank.com or call ICICI HK branch at +852 2234 2651
  • This is to inform you that we have updated the terms and conditions of FX transfers of ICICI Bank Limited, Hong Kong Branch. Changes in T&C of FX transfers will take effect on April 18, 2022. You can read detailed notice on changes in T&C of FX transfers here. To check full revised version of T&C of FX transfers click here
  • There are changes in the terms and conditions related to Fixed Deposit. To know the amendments, please click here. These terms and conditions will apply to retail and corporate customers opening new Fixed Deposit accounts with ICICI Bank Hong Kong. Due to this change in terms and conditions, there is no impact on the existing customers' fixed deposits. For any further queries, you may contact our Customer Service Hotline +852 2234 2651
  • Please be aware of bogus phone calls, emails/SMS scam attacks exploiting COVID-19 situation. The Bank will not ask for the personal information like account details, login password or One-Time password through phone calls, emails or pre-recorded messages. Do not disclose any personal or account information when contacted through suspicious emails or phone calls. If in doubt, ask for the callers contact or end the call, and verify with us at +852 2234 2651 or visit our ICICI Bank, Hong Kong immediately.
  • We are concerned about the wellbeing of our customers and due to the current situation of the novel coronavirus infection, we would like to inform you of other channels available to you aside from visiting the branch, during this period.The other channels available to continue your transactions are Internet Banking, fax and courier requests.
  • Our phone banking customer care services are available in English 24X7, please call our Hotline at +852 22342651. To speak to our customer service officers in Cantonese please call during the Hong Kong Business Hours - 9am – 5pm, Monday – Friday (except public holidays).

 

Service Suspension Notice:

Suspended Service

Details

Service suspension period (HKT)

Start

End

Retail Internet Banking (RIB) services

On account of scheduled maintenance activity, remittance to India services on Retail Internet Banking (RIB) will not be available on 19th August,2022

19th August 2022 (Friday), 08:30 AM HKT 

19th August 2022 (Friday), 09:30 AM HKT

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